Customer Success Executive

Customer Success Executive Overview

The Customer Success Executive role at Chaser is a hugely exciting and diverse role and we’re looking for a charismatic, diligent and commercially minded self-starter to fill it. You’ll be working with our direct users to make sure that they are making the most of their subscriptions. Through building strong relationships and spotting potential risks and opportunities, you’ll be responsible for retention and expansion for our whole customer base. You’ll also ensure that any questions or issues are resolved quickly and effectively. You'll be reporting directly to the Commercial Director at our head office in London Bridge, London in a small but fast-growing team.

Your role will consist of

  • Providing first-level support to our direct users, resolving issues and maximising their usage of the product to generate upsell opportunities
  • Building and maintaining strong relationships with customers
  • Identifying and assessing customer needs to increase satisfaction
  • Delivering training, set up assistance and ongoing support for our customers
  • Working on retention and churn prevention strategies
  • Working closely with Marketing, Product and Sales teams as the voice of our customers, sharing feedback and insights to help shape our roadmap
  • Working on projects to improve and define our Customer Success processes and resources
  • Developing a deep understanding of the accounting industry and its future

About you

  • You are passionate about helping people succeed
  • You take initiative and enjoy proactively solving problems
  • Highly personable, you have the ability to generate excitement and motivation in partners
  • You have strong commercial acumen, spotting opportunities and potential risks and taking the initiative to act on them
  • Your verbal and written communication skills are second to none
  • You thrive in a fast-paced environment are able to prioritise various tasks
  • You have strong attention-to-detail
  • Any Success, account management or sales experience, along with any experience of working in SaaS, with accounting firms or in credit control is a bonus

Benefits

  • Competitive salary
  • Share options
  • Company pension scheme
  • 25 days holiday
  • Opportunity to join a fast-growing but close-knit team in a hugely exciting industry

Testimonial

“I joined Chaser 9 months ago after graduating in Business and French, ambitious but unclear on where to start my career. In this role, I’ve had the opportunity to really develop my skills and broaden my knowledge of the industry. I’ve attended several events, cultivated great relationships with partners in the UK and beyond, relaunched our partner programme by collaborating with the Marketing team and managed our relationship with our direct users. Working closely with the Product team also enables me to feed ideas from our users to inform product development. The opportunity for personal development and career advancement at Chaser is fantastic, and I’m excited to be progressing my role in the Success team! For me, by far the best part of this role is just how varied it is. I get involved in projects that span Product, Sales and Marketing which is hugely exciting. So if you’re interested in a position in a talented and inclusive team that will enable you to explore different functions, learn new skills, and have a real impact then this is definitely for you.”

How to apply

Please complete our online questionnaire and forward your CV to jobs@chaserhq.com.

As we have multiple job roles available, please highlight the role you would like to apply for in the subject line.