Data protection policy

1.1 Chaser obtains, keeps and uses personal information (also referred to as data) about job applicants and about current and former employees, temporary and agency workers, contractors, consultants, interns, volunteers and apprentices for a number specific lawful purposes.

1.2 This policy sets out how we comply with our data protection obligations and seek to protect personal information relating to our workforce. Its purpose is also to ensure that staff understand and comply with the rules governing the collection, use and deletion of personal information to which they may have access in the course of their work.

1.3 We are committed to complying with our data protection obligations, and to being concise, clear and transparent about how we obtain and use personal information relating to our workforce, and how (and when) we delete that information once it is no longer required.

1.4 Chaser’s CEO and data compliance manager, Sonia Dorais, is responsible for informing and advising the Company and its staff on its data protection obligations, and for monitoring compliance with those obligations and with the Company’s policies. If you have any questions or comments about the content of this policy or if you need further information, you should contact Sonia Dorais on sonia.dorais@chaser.io.

2.1 This policy applies to the personal information of job applicants and current and former staff, including employees, temporary and agency workers, consultants, interns, volunteers and apprentices in any location (collectively referred to as “staff”).

2.2 Staff should refer to Chaser’s website privacy policy and, where appropriate, to its other relevant policies including in relation to information security and data retention, which contain further information regarding the protection of personal information in those contexts.

2.3 We will review and update this policy in accordance with our data protection obligations. It does not form part of any employee’s contract of employment and we may amend, update or supplement it from time to time. We will circulate any new or modified policy to staff when it is adopted.

criminal records information: means personal information relating to criminal convictions and offences, allegations, proceedings, and related security measures;

data breach: means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal information;

data subject: means the individual to whom the personal information relates;

personal information: (sometimes known as personal data) means information relating to an individual who can be identified (directly or indirectly) from that information;

processing information: means obtaining, recording, organising, storing, amending, retrieving, disclosing and/or destroying information, or using or doing anything with it;

pseudonymised: means the process by which personal information is processed in such a way that it cannot be used to identify an individual without the use of additional information, which is kept separately and subject to technical and organisational measures to ensure that the personal information cannot be attributed to an identifiable individual;

sensitive personal information: (sometimes known as ‘special categories of personal data’, ‘special category data’ or ‘sensitive personal data’) means personal information about an individual’s race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership (or non-membership), genetics information, biometric information (where used to identify an individual) and information concerning an individual’s health, sex life or sexual orientation.

4.1 Chaser will comply with the following data protection principles when processing personal information:

• 4.1.1 we will process personal information lawfully, fairly and in a transparent manner;
• 4.1.2 we will collect personal information for specified, explicit and legitimate purposes only, and will not process it in a way that is incompatible with those legitimate purposes;
• 4.1.3 we will only process the personal information that is adequate, relevant and necessary for the relevant purposes;
• 4.1.4 we will keep accurate and up to date personal information, and take reasonable steps to ensure that inaccurate personal information are deleted or corrected without delay;
• 4.1.5 we will keep personal information in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the information is processed; and
• 4.1.6 we will take appropriate technical and organisational measures to ensure that personal information are kept secure and protected against unauthorised or unlawful processing, and against accidental loss, destruction or damage.

5.1 In relation to any processing activity we will, before the processing starts for the first time, and then regularly while it continues:

• 5.1.1 review the purposes of the particular processing activity, and select the most appropriate lawful basis (or bases) for that processing, ie:
• 5.1.1.1 that the data subject has consented to the processing;
• 5.1.1.2 that the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
• 5.1.1.3 that the processing is necessary for compliance with a legal obligation to which Chaser is subject;
• 5.1.1.4 that the processing is necessary for the protection of the vital interests of the data subject or another natural person; or
• 5.1.1.5 that the processing is necessary for the purposes of legitimate interests of Chaser or a third party, except where those interests are overridden by the interests of fundamental rights and freedoms of the data subject.
• 5.1.2 except where the processing is based on consent, satisfy ourselves that the processing is necessary for the purpose of the relevant lawful basis (ie that there is no other reasonable way to achieve that purpose);
• 5.1.3 document our decision as to which lawful basis applies, to help demonstrate our compliance with the data protection principles;
• 5.1.4 include information about both the purposes of the processing and the lawful basis for it in our relevant privacy notice(s);
• 5.1.5 where sensitive personal information is processed, also identify a lawful special condition for processing that information (see paragraph 6.1.2 below), and document it; and
• 5.1.6 where criminal offence information is processed, also identify a lawful condition for processing that information, and document it.

6.1 Chaser may from time to time need to process special category personal information. We will only process special category personal information if:

• 6.1.1 we have a lawful basis for doing so as set out in paragraph 5.1.1 above, eg it is necessary for the performance of the employment contract, to comply with Chaser’s legal obligations or for the purposes of Chaser’s legitimate interests; and
• 6.1.2 one of the special conditions for processing sensitive personal information applies, eg:
• 6.1.2.1 the data subject has given explicit consent;
• 6.1.2.2 the processing is necessary for the purposes of exercising the employment law rights or obligations of Chaser or the data subject;
• 6.1.2.3 the processing is necessary to protect the data subject’s vital interests, and the data subject is physically incapable of giving consent;
• 6.1.2.4 processing relates to personal data which are manifestly made public by the data subject;
• 6.1.2.5 the processing is necessary for the establishment, exercise or defence of legal claims; or
• 6.1.2.6 the processing is necessary for reasons of substantial public interest.

6.2 Before processing any special category personal information, staff must notify the data compliance manager of the proposed processing, in order that they may assess whether the processing complies with the criteria noted above.

6.3 Special category personal information will not be processed until:

• 6.3.1 the assessment referred to in paragraph 6.2 has taken place; and
• 6.3.2 the individual has been properly informed (by way of a privacy notice or otherwise) of the nature of the processing, the purposes for which it is being carried out and the legal basis for it.

6.4 Chaser will not carry out automated decision-making (including profiling) based on any individual’s sensitive personal information.

6.5 In relation to special category personal information, Chaser will comply with the procedures set out in paragraphs 6.6 and 6.7 below to make sure that it complies with the data protection principles set out in paragraph 4 above.

6.6 During the recruitment process: senior management will ensure that (except where the law permits otherwise):

• 6.6.1 during the short-listing, interview and decision-making stages, no questions are asked relating to special category personal information, eg race or ethnic origin, trade union membership or health;
• 6.6.2 if special category personal information is received, eg the applicant provides it without being asked for it within their CV or during the interview, no record is kept of it and any reference to it is immediately deleted or redacted;
• 6.6.3 any completed equal opportunities monitoring form is kept separate from the individual’s application form, and not be seen by the person shortlisting, interviewing or making the recruitment decision;
• 6.6.4 ‘right to work’ checks are carried out before an offer of employment is made unconditional, and not during the earlier short-listing, interview or decision-making stages;
• 6.6.5 we will only ask health questions once an offer of employment has been made.

6.7 During employment: senior management will process:

• 6.7.1 health information for the purposes of administering sick pay, keeping sickness absence records, monitoring staff attendance and facilitating employment-related health and sickness benefits;
• 6.7.2 sensitive personal information for the purposes of equal opportunities monitoring and pay equality reporting; and
• 6.7.3 trade union membership information for the purposes of staff administration and administering ‘check off’.

7.1 Where processing is likely to result in a high risk to an individual’s data protection rights (eg where Chaser is planning to use a new form of technology), we will, before commencing the processing, carry out a DPIA to assess:

• 7.1.1 whether the processing is necessary and proportionate in relation to its purpose;
• 7.1.2 the risks to individuals; and
• 7.1.3 what measures can be put in place to address those risks and protect personal information.

7.2 Before any new form of technology is introduced, the manager responsible should therefore contact the data compliance manager in order that a DPIA can be carried out.

8.1 We will keep written records of processing activities which are high risk, ie which may result in a risk to individuals’ rights and freedoms or involve special category personal information or criminal records information including:

• 8.1.1 the name and details of our organisation (and where applicable, of other controllers, the employer's representative and DPO);
• 8.1.2 the purposes of the processing;
• 8.1.3 a description of the categories of individuals and categories of personal data;
• 8.1.4 categories of recipients of personal data;
• 8.1.5 where relevant, details of transfers to third countries, including documentation of the transfer mechanism safeguards in place;
• 8.1.6 where possible, retention schedules; and
• 8.1.7 where possible, a description of technical and organisational security measures.

8.2 As part of our record of processing activities we document, or link to documentation, on:

• 8.2.1 information required for privacy notices;
• 8.2.2 records of consent;
• 8.2.3 controller-processor contracts;
• 8.2.4 the location of personal information;
• 8.2.5 DPIAs; and
• 8.2.6 records of data breaches.

8.3 If we process special category personal information or criminal records information, we will written records of:

• 8.3.1 the relevant purpose(s) for which the processing takes place, including (where required) why it is necessary for that purpose;
• 8.3.2 the lawful basis for our processing; and
• 8.3.3 whether we retain and erase the personal information in accordance with our policy document and, if not, the reasons for not following our policy.

8.4 We will conduct regular reviews of the personal information we process and update our documentation accordingly.

8.5 We document our processing activities in electronic form so we can add, remove and amend information easily.

9.1 Chaser will issue and/or make available privacy notices from time to time, informing you about the personal information that we collect and hold relating to you, how you can expect your personal information to be used and for what purposes.

9.2 We will take appropriate measures to provide information in privacy notices in a concise, transparent, intelligible and easily accessible form, using clear and plain language.

10.1 You (in common with other data subjects) have the following rights in relation to your personal information:

• 10.1.1 to be informed about how, why and on what basis that information is processed;
• 10.1.2 to obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request;
• 10.1.3 to have data corrected if it is inaccurate or incomplete;
• 10.1.4 to have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (this is sometimes known as ‘the right to be forgotten’);
• 10.1.5 to restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but you do not want the data to be erased), or where the employer no longer needs the personal information but you require the data to establish, exercise or defend a legal claim; and
• 10.1.6 to restrict the processing of personal information temporarily where you do not think it is accurate (and the employer is verifying whether it is accurate), or where you have objected to the processing (and the employer is considering whether the organisation’s legitimate grounds override your interests).

10.2 If you wish to exercise any of the rights in paragraphs 10.1.3 to 10.1.6, please contact the data compliance manager.

11.1 Individuals/you (which includes all Chaser staff, consultants, workers and contractors whatever your location or jurisdiction) are responsible for helping Chaser keep their personal information up to date. You should let the data compliance manager know if the information you have provided to the Company changes, for example if you move house or change details of the bank or building society account to which you are paid.

11.2 You may have access to the personal information of other members of staff, suppliers and customers (including prospective and former staff, suppliers and customers) of Chaser in the course of your employment or engagement. If so, we expect you to help meet its data protection obligations to those individuals. For example, you should be aware that they may also enjoy the rights set out in paragraph 10.1 above.

11.3 If you have access to personal information, regardless of your location or jurisdiction, you must:

• 11.3.1 only access the personal information that you have authority to access, and only for authorised purposes;
• 11.3.2 only allow other Company staff to access personal information if they have appropriate authorisation;
• 11.3.3 only allow individuals who are not Company staff to access personal information if you have specific written authority to do so from the data compliance manager;
• 11.3.4 only share personal data with approved third parties and, when doing so, use appropriate security measures such as pseudonymisation, encryption or password protection;
• 11.3.5 keep personal information secure (eg by complying with our information security rules including on computer access, password protection and secure file storage and destruction and other precautions set out in the Chaser’s information security policy);
• 11.3.6 not share personal information with any person or organisation on any device outside the European Economic Area countries (including the UK) without prior written authority from the data compliance manager;
• 11.3.7 not share personal information with any unapproved third-parties (including any subcontractors) without the prior written authority of the data compliance manager;
• 11.3.8 not remove personal information, or devices containing personal information (or which can be used to access it), from your usually place of work unless adequate security measures are in place (such as pseudonymisation, encryption or password protection) to secure the information and the device; and
• 11.3.9 not store personal information on local drives or on personal devices that are used for work purposes.

11.4 You should contact the data compliance manager if you are concerned or suspect that one of the following has taken place (or is taking place or likely to take place):

• 11.4.1 processing of personal data without a lawful basis for its processing or, in the case of sensitive personal information, without one of the conditions in paragraph 6.1.2 being met;
• 11.4.2 any data breach as set out in paragraph 14.1 below;
• 11.4.3 access to personal information without the proper authorisation;
• 11.4.4 personal information not kept or deleted securely;
• 11.4.5 removal of personal information, or devices containing personal information (or which can be used to access it), without appropriate security measures being in place;
• 11.4.6 any other breach of this policy or of any of the data protection principles set out in paragraph 4.1 above.

12.1 Chaser will use appropriate technical and organisational measures in accordance with it’s information security policy to keep personal information secure, and in particular to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage. These may include:

• 12.1.1 making sure that, where possible, personal information is pseudonymised or encrypted especially when sending personal data to a third-party person or organisation;
• 12.1.2 ensuring the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
• 12.1.3 ensuring that, in the event of a physical or technical incident, availability and access to personal information can be restored in a timely manner; and
• 12.1.4 a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

12.2 Where Chaser uses external organisations to process personal information on its behalf, additional security arrangements need to be implemented in contracts with those organisations to safeguard the security of personal information. In particular, contracts with external organisations must provide that:

• 12.2.1 the organisation may act only on the written instructions of Chaser;
• 12.2.2 those processing the data are subject to a duty of confidence;
• 12.2.3 appropriate measures are taken to ensure the security of processing;
• 12.2.4 sub-contractors are only engaged with the prior consent of Chaser and under a written contract;
• 12.2.5 the organisation will assist Chaser in providing subject access and allowing individuals to exercise their rights in relation to data protection;
• 12.2.6 the organisation will assist Chaser in meeting its obligations in relation to the security of processing, the notification of data breaches and data protection impact assessments;
• 12.2.7 the organisation will delete or return all personal information to Chaser as requested at the end of the contract; and
• 12.2.8 the organisation will submit to audits and inspections, provide Chaser with whatever information it needs to ensure that they are both meeting their data protection obligations, and tell Chaser immediately if it is asked to do something infringing data protection law.

12.3 Before any new agreement involving the processing of personal information by an external organisation is entered into, or an existing agreement is altered, the relevant staff must seek approval of its terms by the data compliance manager.

13.1 Personal information (and special category personal information) will, and must, be kept securely in accordance with Chaser’s information security policy.

13.2 Personal information (and special category personal information) should not be retained for any longer than necessary. The length of time over which data should be retained will depend upon the circumstances, including the reasons why the personal information was obtained. Staff should follow Chaser’s data retention policy which set out the relevant retention period, or the criteria that should be used to determine the retention period. Where there is any uncertainty, staff should consult the data compliance manager.

13.3 Personal information (and special category personal information) that is no longer required will be deleted permanently from our information systems and any hard copies will be destroyed securely.

14.1 A data breach may take many different forms, for example:

• 14.1.1 loss or theft of data or equipment on which personal information is stored;
• 14.1.2 unauthorised access to or use of personal information either by a member of staff or third party;
• 14.1.3 loss of data resulting from an equipment or systems (including hardware and software) failure;
• 14.1.4 human error, such as accidental deletion or alteration of data;
• 14.1.5 unforeseen circumstances, such as a fire or flood;
• 14.1.6 deliberate attacks on IT systems, such as hacking, viruses or phishing scams; and
• 14.1.7 ‘blagging’ offences, where information is obtained by deceiving the organisation which holds it.

14.2 Chaser will:

• 14.2.1 document the data breach, comprising of the facts of the data breach, its effects and any remedial action taken, including any reasons for not notifying the Information Commissioner’s Office or individual about the data breach; and/or
• 14.2.2 make the required report of a data breach to the Information Commissioner’s Office without undue delay and, where possible within 72 hours of becoming aware of it, if it is likely to result in a risk to the rights and freedoms of individuals; and
• 14.2.3 notify the affected individuals if a data breach is likely to result in a high risk to their rights and freedoms and notification is required by law.

15.1 Chaser may transfer personal information outside the UK and/or to international organisations or third parties which includes those based in the European Economic Area on the basis that that country, territory or organisation is designated as having an adequate level of protection.

The Service involves the storage of data about a company or individual. That data can include Personal Data. For the purposes of this Policy, “Personal Data” is any information capable of personally identifying an individual, and may include information such as the individual’s name, email address and telephone number.

17.1 Chaser takes compliance with this policy very seriously. Failure to comply with the policy:

• 17.1.1 puts at risk the individuals whose personal information is being processed; and
• 17.1.2 carries the risk of significant civil and criminal sanctions for the individual and Chaser; and
• 17.1.3 may, in some circumstances, amount to a criminal offence by the individual.

17.2 Because of the importance of this policy, an employee’s failure to comply with any requirement of it may lead to disciplinary action under our procedures, and this action may result in dismissal for gross misconduct. If a non-employee breaches this policy, they may have their contract terminated with immediate effect.

17.3 If you have any questions or concerns about anything in this policy, do not hesitate to contact Sonia Dorais.

Last revised: June 2022