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Are you enabling late payments?

7 accounts receivable mistakes you’re making and how to fix them

Friday, 21 March
11:00 AM  British Summer Time (BST)

Can’t attend the live session? No worries. Complete the form on this page to receive the recording.

Are your customers paying their invoices late?

You're not alone. 53% of all invoices issued by Australian businesses are paid late by an average of 26 days (Xero).

Late payments continue to be a major challenge for businesses, affecting cash flow, increasing financial risk, and consuming valuable time. But many late payments aren’t just caused by "bad payers" — they result from common but preventable mistakes in the accounts receivable process.

This webinar will explore seven key mistakes businesses make and practical strategies to address them. Chaser speakers will be joined by Luke Sculthorp, Head of Strategic Relationships at the Chartered Institute of Credit Management (CICM), to share expert insights on improving credit management, reducing late payments, and strengthening receivables processes.

Late payments create cash flow challenges, increase financial risk, and add unnecessary administrative burdens. Together, they will share insights on improving credit management, reducing late payments, and strengthening receivables processes.

Avoiding common accounts receivable mistakes can help your business improve cash flow, minimize financial risk, and reduce administrative burdens.

Your webinar will cover:
The biggest accounts receivable mistakes: Seven common errors businesses make that contribute to late payments and cash flow issues.
Expert guidance: Guidance from industry professionals, including insights from CICM guest speaker, on identifying and addressing inefficiencies in credit control and collections.
Lessons from real businesses: Case studies highlighting how companies have addressed these mistakes and improved their receivables process.
Practical steps for immediate impact: Actionable solutions to strengthen credit management and reduce overdue invoices.
Free resources: Receive free resources and templates for preventing late payments.
Watch the webinar

Speakers

Amaya Woods
Senior Marketing Executive
Chaser

Amaya has researched and communicated businesses' pain points when it comes to late payments for over 5 years. She ran a research project assessing the severity of late payments at over 400 businesses and was a speaker at the UK government's Prompt Payment and Cash Flow Review Technology Roundtable.

Luke Sculthorp
Head of Strategic Relationships
CICM

Luke Sculthorp FCICM has over 20 years of experience in credit and collections. He leads the Corporate Partner Programme at CICM, developing strategic partnerships and offering technical expertise. Luke also oversees the Development Partner Programme, providing training and CPD opportunities. As a CICM Assessor, he helps guide professionals through industry-recognized accreditations.

Lewis Dawson
Sales Manager
Chaser

Lewis speaks to businesses that are struggling with late payments every day. He has a strong grasp of the business situations that typically lead to late payments, and how to solve them by implementing best practices, effective strategies, and technology solutions.