"With great automation, comes great responsibility."
Automating your invoice chasing with Chaser is so seamless that you could easily forget the need to review how your credit control process is performing. At Chaser, we’re dedicated to ensuring all parts of your credit control function run like a well-oiled machine.
This is why we’re thrilled to announce that the arrival of the new Chaser Report! It is the ultimate tool to keep your credit control function running smoothly. It gives you all the insights you need to see where your credit control is excelling and where there are opportunities for improvement.
Optimise your Chasing Decisions
Gone are the days of customers and invoices slipping through your credit control net! The Chaser Report combines all the useful information that you’d find in your aged receivables report with contextually relevant insights about how your customers and invoices are being chased. Allowing you to easily recognise if any invoices aren’t getting the attention they require.
Users such as Amy & Sandra at SQ Digital keep their finger on the pulse with credit control by leaving the Chaser Report open in a separate window as a point of reference throughout the day. This allows them to track their chasing progress for customers and invoices, and keep their whole team up to date with relevant chasing information. They can also easily see if any customers or invoices aren’t being chased in the manner they desire.
Previews of your upcoming and latest chasers make it simple to identify exactly where an invoice sits in it’s schedule, or if it has reached the end of it’s scheduled chasers. The expected payment date that pulls from your accounting system will further notify you of whether payment is on track for that invoice, keeping you more informed than ever before.
You can easily diagnose and remedy any cases where invoices aren’t being chased correctly straight from the report, using the embedded hyperlinks to access relevant parts of Chaser.
Identify & Escalate Problematic Customers
At Chaser, we’re automation fanatics! However, even we understand that sometimes you’ll need to take the good ol’ fashioned approach and pick up the phone. While you once had to search through your aged receivables report and email inbox to identify problematic cases, the Chaser Report removes the guesswork and helps you to make an informed decision about next actions.
Caoimhe, a trainee Accountant at Launchpad Recruits, has adopted the report to assess her debtors on a weekly basis. It has completely replaced the aged receivables Excel worksheet that she would have to download from her accounting system and manually update with notes. The report allows her to quickly identify which customers need escalation and to be up-to-date about how they’ve been chased in the past.
Customer amounts are converted to your Xero base currency, allowing you to easily assess your exposure to customers when sorting the report by outstanding amount. Our days versus due date (DvD) statistic gives further insight into the risk profile of the customer, by examining how close to due date they have paid their invoices in the past.
Paying close attention to the past is key when making chasing and escalation decisions. The Chaser Report puts this information at your fingertips, allowing you to see previews of past replies and notes directly from the report. It equips you with the whole chasing story before you take any action.
Work Collaboratively
Credit control will always be collaborative in nature, and the Chaser report smooths any friction that once existed using your aged receivables report by creating a cooperative environment for teamwork. The entire team can be kept up-to-date by adding notes directly into the report, viewing expected payment dates and paying attention to past replies and responses.
Users like Raj, group financial director at LEAP Software, are already finding value in reviewing their credit control team’s work using the Chaser Report. Raj has replaced the usage of the aged receivables report with the Chaser Report to run regular check-ups on his organisations. Allowing him to flag problematic customers for discussion, review notes added by his credit control team, and assess the overall health of accounts receivable.
The Chaser Report is a staple for any meeting about credit control. You no longer need to scramble to find information about your customers by searching through your accounting system and email inbox. The Chaser Report puts it all within arm’s reach, forming a great basis for discussion and team decision making.
A Special Thank You!
A massive thank you to all our fantastic beta testers; SQ Digital, Launchpad Recruits, LEAP Software, Khan Morris Accountants and Artifax Software. Your input has been invaluable in ironing out bugs and improving the report. It is truly appreciated!
We hope you enjoy using the Chaser Report!
The Chaser Report is the ultimate tool to keep your credit control function running smoothly. Allowing you to easily review and take chasing decisions, identify and escalate problematic customers, and work collaboratively on credit control.
Try out the Chaser Report in-app now! If you’d like more information about how to use the report, take a look at our Help Centre here.
Stay tuned for further blog posts on use cases of the Chaser Report!
