Building a positive relationship with your customers is a core part of ensuring future business. The better the relationship, the more likely the customer will choose you over your competitors in the future.
A thank you for your payment email is a simple and easy bit of appreciation that helps to build a stronger relationship. It takes very little time, can be easily automated, and helps to build that all important preferential relationship.
Chaser has already covered how to ask for payment professionally in a message, so this article will provide you with a payment confirmation email example and an editable template for you to use, and all the information you need to use it.
A received with thanks email is an automated message sent to customers after they have made a payment on an outstanding invoice. It is a simple and effective way to acknowledge the loyal customer's purchase and build a positive relationship with them.
The ‘we received your payment’ email should thank the customer for their business, confirm the details of their purchase, and provide any necessary information, such as shipping and tracking information.
Sending a "payment received thank you" message to customers after they have made a purchase is an important step in building a positive customer relationship. Here are a few reasons why:
The email below is an excellent example of a simple and direct ‘we received your payment’ message that contains all the required details and helps to build on your customer relationship.
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Dear [Customer Name], I hope this email finds you well. I am writing to express my sincere gratitude for your recent payment of [Amount] for [Product or Service]. Your prompt payment is greatly appreciated and ensures that we can continue to provide you with the best possible service. Please do not hesitate to contact us if you have any questions or concerns. We are always happy to assist you. Thank you again for your business. We look forward to serving you again in the future. Sincerely, [Your Name] |
If you’re providing a product, the example below shows how you can insert product use tips into a payment confirmation email to benefit the customer.
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Dear [Customer Name], I hope this email finds you well. I am writing to express my sincere gratitude for your recent payment of [Amount] for [Product or Service]. Your prompt payment is greatly appreciated and ensures that we can continue to provide you with the best possible service. I'm excited for you to start using your new [Product Name]! To get the most out of your purchase, here are a few tips:
Please do not hesitate to contact us if you have any questions or concerns. We are always happy to assist you. Thank you again for your business. We look forward to serving you again in the future. Sincerely, [Your Name] |
One of the benefits of sending a thank you for your payment email is that you can use it to promote repeat business. The payment confirmation email example demonstrates how you can do just that by using a discount code.
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Dear [Customer Name], I hope this email finds you well. I am writing to express my sincere gratitude for your recent payment of [Amount] for [Product or Service]. Your prompt payment is greatly appreciated and ensures that we can continue to provide you with the best possible service. As a token of our appreciation, we would like to offer you a 10% discount on your next order. Simply use the code THANKYOU10 at checkout to redeem your discount. We hope you enjoy your new [Product Name] and look forward to serving you again in the future. Sincerely, [Your Name] |
For best results, make the experience as frictionless as possible, offering the easiest and most direct path to ordering (in the above case, a phone number and email address).
When you're making repeat sales or taking on new customers, check you have received these 4 key pieces of information you need to ensure any future invoice chasing is as effective and efficient as possible.
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EMAIL SUBJECT: [Your business' name]: invoice [invoice reference number] EMAIL BODY TEXT: Hi [recipient-first-name], I just wanted to drop you a quick note to let you know that we have received your recent payment in respect of invoice [invoice reference number]. Thank you very much. We really appreciate it. If you would like to re-order please call **** **** **** or email *****@********.com Best regards [Sender's first name] |
The best time to send a "we appreciate your prompt payment" email is immediately after the payment has been processed. This shows the customer that you are efficient and that you value their business. It also helps to reduce the risk of any confusion or misunderstandings about the transaction.
Additionally, you may want to consider sending a follow-up email a few days later to thank the customer again for their purchase and to provide any additional information they may need, such as shipping and tracking information, any tips and tricks that might help them get the best from your products or services, and an invitation to your customer loyalty program.
To make sure you fully understand how to get the best out of a ‘payment received thank you’ email, the credit control experts at Chaser have answered some of the most frequently asked questions about payment received confirmation messages.
A thank you for paying email is a way to show customers genuine appreciation for their business and build a positive relationship. It should start with a warm greeting, express gratitude for the payment, confirm purchase details, provide any necessary information, and end with a call to action.
See the example above for more details.
When formatting your payment confirmation message, keep it concise and easy to read. Use a professional and friendly tone. Include the customer's name, the amount of the purchase, the date of the purchase, and any other relevant information.
Thank the customer for their business and express your appreciation for their prompt payment. The Chaser template provided above makes an excellent foundation for an effective thank you for your payment” email.
The length of a "thank you for your payment" letter should be concise and to the point. Aim for a length of around 3-5 sentences to express your gratitude and provide any necessary information without overwhelming the recipient.
When writing a "thanks" message for payment received, there are a few common mistakes to avoid.
Yes, a "payment received" confirmation message can be a form of marketing communication.
While the primary purpose of a payment received confirmation message is to acknowledge the customer's purchase and provide necessary information, it can also be used as an opportunity to engage with the customer experience and build a positive relationship.
A payment receipt email should be clear, concise, and professional. It should include the customer's name, email address the amount of the purchase, the date of the purchase, and any other relevant information.
This helps to ensure that there are no misunderstandings about the transaction and helps the customer with their record keeping.
Other words for "payment received":
Yes. Sending thank-you emails to clients after each payment is a simple yet effective way to show appreciation, strengthen future interaction, encourage repeat business, stand out from competitors, and gather feedback for service improvement.
Remembering to thank your customers after receiving payments can be time-consuming, and often becomes a missed step in many businesses' credit management processes. With Chaser, personalized thanks for paying messages can be sent to your debtor automatically when a payment is received - helping you build brilliant client relationships without any time or effort! Try it out for free, for 10 days.