Building a positive relationship with your customers is a core part of ensuring future business. The better the relationship, the more likely the customer will choose you over your competitors in the future.
A thank you for your payment email is a simple and easy bit of appreciation that helps to build a stronger relationship. It takes very little time, can be easily automated, and helps to build that all important preferential relationship.
Chaser has already covered how to ask for payment professionally in a message, so this article will provide you with a payment confirmation email example and an editable template for you to use, and all the information you need to use it.
What is a “thanks for your payment” email?
A received with thanks email is an automated message sent to customers after they have made a payment on an outstanding invoice. It is a simple and effective way to acknowledge the loyal customer's purchase and build a positive relationship with them.
The ‘we received your payment’ email should thank the customer for their business, confirm the details of their purchase, and provide any necessary information, such as shipping and tracking information.
Why you should confirm receipt of payment by sending a “thank you for the payment” message
Sending a "payment received thank you" message to customers after they have made a purchase is an important step in building a positive customer relationship. Here are a few reasons why:
- Acknowledges the customer's purchase: A thank you message shows the customer that you appreciate their business and that you value their patronage, enhancing the user experience. It’s a little individual touch that can set you apart from your competitors.
- Confirms the details of the purchase: The ‘we received your payment’ email should include the customer's name, the amount of the purchase, the date of the purchase, and any other relevant information. This helps to ensure that there are no misunderstandings about the transaction and helps your customer with their record keeping.
- Provides necessary information: The confirmation of payment receipt can also be used to provide the customer with any necessary information, such as shipping and tracking information, or instructions on how to use the product or service. This is another step you can take to build a respectful relationship with your clients.
- Builds a positive relationship: A well-written thank you message can help to build a positive relationship with the customer and increase the likelihood that they will do business with you again in the future. Even if you’ve recently had to send a demand letter for payment, it’s always a good idea to follow any payment with a thank you message.
4 free “thank you for your payment” examples
The email below is an excellent example of a simple and direct ‘we received your payment’ message that contains all the required details and helps to build on your customer relationship.
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Dear [Customer Name], I hope this email finds you well. I am writing to express my sincere gratitude for your recent payment of [Amount] for [Product or Service]. Your prompt payment is greatly appreciated and ensures that we can continue to provide you with the best possible service. Please do not hesitate to contact us if you have any questions or concerns. We are always happy to assist you. Thank you again for your business. We look forward to serving you again in the future. Sincerely, [Your Name] |
If you’re providing a product, the example below shows how you can insert product use tips into a payment confirmation email to benefit the customer.
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Dear [Customer Name], I hope this email finds you well. I am writing to express my sincere gratitude for your recent payment of [Amount] for [Product or Service]. Your prompt payment is greatly appreciated and ensures that we can continue to provide you with the best possible service. I'm excited for you to start using your new [Product Name]! To get the most out of your purchase, here are a few tips:
Please do not hesitate to contact us if you have any questions or concerns. We are always happy to assist you. Thank you again for your business. We look forward to serving you again in the future. Sincerely, [Your Name] |
One of the benefits of sending a thank you for your payment email is that you can use it to promote repeat business. The payment confirmation email example demonstrates how you can do just that by using a discount code.
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Dear [Customer Name], I hope this email finds you well. I am writing to express my sincere gratitude for your recent payment of [Amount] for [Product or Service]. Your prompt payment is greatly appreciated and ensures that we can continue to provide you with the best possible service. As a token of our appreciation, we would like to offer you a 10% discount on your next order. Simply use the code THANKYOU10 at checkout to redeem your discount. We hope you enjoy your new [Product Name] and look forward to serving you again in the future. Sincerely, [Your Name] |
For best results, make the experience as frictionless as possible, offering the easiest and most direct path to ordering (in the above case, a phone number and email address).
When you're making repeat sales or taking on new customers, check you have received these 4 key pieces of information you need to ensure any future invoice chasing is as effective and efficient as possible.
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EMAIL SUBJECT: [Your business' name]: invoice [invoice reference number] EMAIL BODY TEXT: Hi [recipient-first-name], I just wanted to drop you a quick note to let you know that we have received your recent payment in respect of invoice [invoice reference number]. Thank you very much. We really appreciate it. If you would like to re-order please call **** **** **** or email *****@********.com Best regards [Sender's first name] |
How to write a good “payment received” email: 5 practical tips
- Use a clear and concise subject line. The subject line should be brief and to the point, such as "Thank you for your payment" or "Payment received." After all, there’s not much point in sending a payment received email if no-one reads it.
- Start with a warm greeting. Personalize the email by addressing the customer by name and thanking them for their business. Personalization is critical to building professional relationships and promoting repeat business.
- Confirm the details of the purchase. Include the date of the purchase, your contact details, the amount of the purchase, and the product or service that was purchased. This helps to ensure that there are no misunderstandings about the transaction.
- Provide any necessary information. If there is any additional information that the customer needs, such as shipping and tracking information, include it in the email. It is also a good idea to add in handy tips or a discount code to promote repeat business, as seen in the examples above.
- End with a call to action. Encourage the customer to contact you if they have any questions or concerns, and invite them to make another purchase.
When should you send your “payment received” confirmation email?
The best time to send a "we appreciate your prompt payment" email is immediately after the payment has been processed. This shows the customer that you are efficient and that you value their business. It also helps to reduce the risk of any confusion or misunderstandings about the transaction.
Additionally, you may want to consider sending a follow-up email a few days later to thank the customer again for their purchase and to provide any additional information they may need, such as shipping and tracking information, any tips and tricks that might help them get the best from your products or services, and an invitation to your customer loyalty program.
FAQs
To make sure you fully understand how to get the best out of a ‘payment received thank you’ email, the credit control experts at Chaser have answered some of the most frequently asked questions about payment received confirmation messages.
How to thank someone for paying the bill?
A thank you for paying email is a way to show customers genuine appreciation for their business and build a positive relationship. It should start with a warm greeting, express gratitude for the payment, confirm purchase details, provide any necessary information, and end with a call to action.
See the example above for more details.
How to format your payment confirmation message?
When formatting your payment confirmation message, keep it concise and easy to read. Use a professional and friendly tone. Include the customer's name, the amount of the purchase, the date of the purchase, and any other relevant information.
Thank the customer for their business and express your appreciation for their prompt payment. The Chaser template provided above makes an excellent foundation for an effective thank you for your payment” email.
How long should a “thank you for your payment” letter be?
The length of a "thank you for your payment" letter should be concise and to the point. Aim for a length of around 3-5 sentences to express your gratitude and provide any necessary information without overwhelming the recipient.
What are the most common mistakes to avoid when writing a “thanks” message for payment received?
When writing a "thanks" message for payment received, there are a few common mistakes to avoid.
- First, avoid using generic or impersonal language. Take the time to personalize the message and address the customer by name.
- Second, avoid making the message too long or overly formal. Keep the message concise and focused on expressing gratitude.
- Third, avoid using jargon or technical terms that the customer may not understand. Finally, avoid making any spelling or grammar mistakes.
Is a “payment received” confirmation message a form of marketing communication?
Yes, a "payment received" confirmation message can be a form of marketing communication.
While the primary purpose of a payment received confirmation message is to acknowledge the customer's purchase and provide necessary information, it can also be used as an opportunity to engage with the customer experience and build a positive relationship.
What should a payment receipt email look like?
A payment receipt email should be clear, concise, and professional. It should include the customer's name, email address the amount of the purchase, the date of the purchase, and any other relevant information.
This helps to ensure that there are no misunderstandings about the transaction and helps the customer with their record keeping.
What are some other words for “payment received”?
Other words for "payment received":
- Invoice paid
- Funds received
- Transaction processed
- Payment confirmed
- Deposit received
- Remittance received
Should you send thank you emails to clients after each payment?
Yes. Sending thank-you emails to clients after each payment is a simple yet effective way to show appreciation, strengthen future interaction, encourage repeat business, stand out from competitors, and gather feedback for service improvement.
Send 'Thank you for paying' messages automatically
Remembering to thank your customers after receiving payments can be time-consuming, and often becomes a missed step in many businesses' credit management processes. With Chaser, personalized thanks for paying messages can be sent to your debtor automatically when a payment is received - helping you build brilliant client relationships without any time or effort! Try it out for free, for 10 days.
